FAQ
Contact Information for Scotoo Customer Support: You can reach us at info@scotoo.com.
Return Policy: We offer a 30-day refund and return policy for all our products. If you are not satisfied with your purchase, contact us within 30 days of receipt to initiate a return process.
Warranty: Yes, we provide a 1-year warranty on all our products. This warranty covers manufacturing defects and malfunctions under normal use conditions.
Shipping Options: We offer free standard shipping, which typically takes 12-14 business days for delivery. Additionally, we provide express shipping options at an extra cost of $69, with delivery in 6-8 business days.
Product Quality: Our products are crafted with high-quality materials and undergo rigorous testing to ensure durability and performance. We prioritize safety, reliability, and customer satisfaction.
Repair Services: Our team of skilled technicians is available to assist you with any repairs or technical issues. Please contact our customer support for troubleshooting guidance or to schedule a repair.
Retrofitting Regular Bicycles: Yes, it's possible to retrofit a regular bicycle into an eBike using conversion kits. However, we recommend seeking professional assistance for the retrofitting process to ensure safety and optimal performance.
License for Riding eBikes/Escooters: In many regions, eBikes that meet specific criteria are classified as bicycles and do not require a license for operation. However, regulations may vary, so it's essential to check local laws regarding electric bike usage.
Safety of Electric Skateboards and Hoverboards: Our electric skateboards and hoverboards are designed with safety features such as speed limits, braking systems, and non-slip surfaces. We also recommend wearing appropriate safety gear, including helmets and pads, for added protection.
Using eBikes/Escooters for Commuting: Yes, eBikes and Escooters are suitable for commuting, running errands, or leisure rides. They offer a convenient and eco-friendly mode of transportation for short to moderate distances.
Dealing with Product Issues: If you encounter any issues with your product, please contact our customer support team immediately. We provide a 1-year warranty and are committed to resolving any technical issues promptly.
Extending Battery Lifespan: To maximize the lifespan of your electric vehicle's battery, avoid deep discharges and charge it before the battery level gets too low. Store the vehicle in a cool, dry place when not in use, and follow the manufacturer's guidelines for battery maintenance.
Customization Options: While some customization options may be available, it's crucial to check with our customer support to ensure that any modifications comply with safety standards and do not void the warranty.
Legality of Electric Bikes: Electric bikes are generally legal on roads and bike paths, but regulations may vary by location. Familiarize yourself with local laws and regulations regarding electric bike usage to ensure compliance.
Charging Time: Charging times for electric bikes and scooters depend on the battery capacity and charger specifications. On average, it takes approximately 4 to 6 hours to fully charge our electric vehicles.
Range of Electric Bikes and Scooters: The range of our electric bikes (ebikes) and electric scooters (escooters) varies by model. Generally, ebikes can travel between 20 to 50 miles on a single charge, while escooters can cover distances ranging from 15 to 30 miles. Factors such as terrain, rider weight, and speed settings can affect the actual range.